Warranty Policy

Q Acoustics loudspeakers are warranted free of defects in materials and workmanship as follows:

Passive Loudspeakers: 5 years from the date of purchase, when registered.

Active Loudspeakers & Subwoofers (includes Soundbars): 2 years from the date of purchase, when registered.

QED Cables: Lifetime for manufacturer defects and breakage.

Here is a link to register your Q Acoustics product online to obtain details of new products and offers: qacoustics.co.uk/register

90 days warranty on all Open box / B grade items sold at Q Acoustics eBay store.
- Items reported as faulty within this period will be collected and returned to the customer at our cost.
- If the item has no warranty fault but is being returned under the ”distance selling regulations within 30 days” then it must be returned on RTB (Return to base) terms.

Be sure to retain all original packaging and materials, which includes the shipment box, packing materials, product manual and tags.

During the warranty period Q Acoustics will, at its option, repair or replace any product found to be faulty after inspection by the company or its appointed distributor or agent.

Misuse and fair wear and tear are not covered by warranty.

Within the warranty period faulty units should be returned to point of supply. Q Acoustics does not support an International Warranty and if it is not possible to return to the supplying dealer please contact Q Acoustics for advice.

Items that cannot be taken in for repair must be sent carriage paid, preferably in the original packing, and with the proof of purchase.

Damage sustained by goods in transit to the repair centre is not covered by warranty.

Return carriage for items covered by the warranty will be paid by Q Acoustics or their distributor or agent as appropriate.

This warranty does not in any way affect your legal rights.

For service information in other countries, please contact: info@qacoustics.com


Armour Home Electronics Ltd.
Woodside 2
Dunmow Road
Bishops Stortford
Herts, UK
CM23 5RG

General: info@qacoustics.com

Orders: orders@qacoustics.com

Support: online@qacoustics.com