Music is too beautiful to ruin with poor sound quality, which is why we do extensive testing on all our products to ensure that you're getting the highest quality speakers and accessories available. We want you to love your Q Acoustics products, but if you're dissatisfied for any reason, we want to make it right.
If you're unhappy with your purchase, please take the following steps:
- Contact us via email ([email protected]) within 30 days of delivery to return your item(s). Please include your Order ID and reason for your return in the email for documentation purposes
- During the returns period, we will respond with authorization and instructions for returning your item(s)
- For a full refund, the product needs to be returned in resalable condition
- Your refund will be credited back to the original method of payment in the amount of your original purchase price. Typically, refunds show up on your credit/debit card within 3-5 business days after the refund is issued
If you run into any problems, feel free to call us at 855-279-5070.
While we try to ensure that your product comes in mint condition, damages do happen. If you receive a damaged item(s), please take the following steps:
- Contact us via email within 24 hours of delivery to claim it as damaged
- To make sure you are eligible for a replacement, please take pictures of the damage and attach them to your initial email. This will help us file the investigation immediately
- Be sure to retain all original packaging and materials, which includes the shipment box, packing materials, product manual and tags
US Orders: Depending on the nature of the damages, we will either email you a shipping label to return the product or the shipping service may deem a pick-up inspection necessary. In the latter case, we will provide instructions to prepare for the shipping company pick-up and return to sender.
Canadian Orders: We are unable to pre-pay for international return shipping, but please retain any receipt for return postage paid (for damaged/defective items) and we will reimburse the shipping costs through PayPal.
We test our products to ensure that you're getting the highest quality speakers and accessories out there, but mistakes do occasionally happen. If you discover that your product(s) is defective, please reach out to us within 30 days of delivery.
US Orders: For confirmed defective items, we will issue a return shipping label to send the product(s) back.
- We don't offer exchanges for other items or different variations of the same item. However, if you opt to replace the same item(s), we will replace the item(s) free of charge per available stock upon receipts of your return
- If you'd rather a full refund, we will issue the full refund upon receipt and verification of your return. Please note that you'll need to ship all original parts and packaging