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Return Policy

Our goal is to provide all customers with the best products available. We conduct extensive testing to ensure only the highest quality of product reaches our customers. In the event you are dissatisfied, please contact us via email (support@QAcoustics.com) or phone (855-279-5070) within 30 days of receiving your item(s) to initiate a return. Our customer service department will issue a Return Merchandise Authorization (RMA) number so that we can ensure proper tracking of your return.

Once we receive your RMA request, we will issue an email that includes RMA instructions regarding how and where to ship the returned item(s). Any returns shipped to us without an RMA number will be refused at time of delivery. Please check your spam/junk mail folder for the RMA email if you do not see it within one business day.

US: Customer must contact us within 30 days of delivery to request a return. Product must be in resalable condition. Customer is responsible for return shipping.

Canada: Customer must contact us within 30 days of delivery to request a return. Product must be in resalable condition. Customer is responsible for return shipping.

Refunds will be credited back to the original method of payment in the amount of your original purchase price for the returned product, less any shipping and handling charges. Refunds are usually reflected on your card account within 4 weeks of QAcoustics receipt of your return.

Damaged Items

You must contact us within 24 hours of receiving your product to claim an item as damaged. Please take pictures and retain all original packaging and materials, including the shipment box, packing materials, product manual, tags, etc as this will assist us in filing a claim. Depending on the nature of the damaged item we will either email you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.

If our returns department finds that the item is not damaged, you may be responsible for additional shipping costs.

Defective Items

You must contact us within 30 days of receiving your product to claim an item as defective. Depending on the nature of the return we will either email you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.

We will not be held responsible for the shipping of a defective item back to us. We will replace the item free of charge if you opt for a replacement. If you do not wish to have your item replaced, you will be asked to ship the defective item back and once we receive the defective item, including original parts and packaging, we will issue a full refund for the item. All defective items must have tags attached.

If our returns department finds that the item is not defective, you may be responsible for additional shipping costs.